Privacy Policy

Our Commitment to Privacy — Aurum Metal LLC

Aurum Metal LLC engages in the purchase and sale of precious metals and strives to offer our customers, clients, and vendors the most innovative and streamlined approach in the United States. To ensure the accuracy of our data and the quality of your experience, we collect and process information about our users. We are committed to handling that information with respect, because your privacy is very important to us.

Aurum Metal LLC (“Aurum,” “we,” “us,” or “our”) has prepared this Privacy Policy to explain how we collect, use, and share information from users of our website located at https://aurummetal.net(“Website”) and any related services provided through the Website, including the purchase and sale of precious metals (“Services”). This Privacy Policy does not apply to websites, applications, or services that do not display or link to this statement or that display or link to different privacy statements.

By using our Website or Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms and conditions.

1. The Personal Information We Collect

a. Information You Provide Us

• You may choose voluntarily, or be required, to provide certain personal information to us. Personal information is information that can be used to identify you, such as your name, address, email address, phone number, credit card information, payment or billing information, driver's license number, social security number, IP address, government identification, transaction history, shipping information, or device/browser information.
• For example, you may decide to share your first and last name, date of birth, location, email address, phone number, username and password, and the country and state in which you reside when you create an account to log in to our network (“Account”).
• We may collect government-issued identification, taxpayer identification numbers, and other verification information to confirm identities, comply with Anti-Money Laundering (“AML”), Know Your Customer (“KYC”), tax reporting, sanctions screening, and other legal obligations.
• In the event of a shipping loss, damage, or insurance claim, we may collect photographs, written statements, affidavits, police report numbers, and other documentation you provide in connection with the claim process.

b. Information Collected via Technology

• Information Collected by our Services. In order to improve, personalize, and optimize our Services and meet our legal obligations, we may automatically track certain information about your visits to and usage of our Website and Services, including your browser type, operating system, Internet Protocol (IP) address, device identifier, domain name, clickstream data, referring/exit pages, geolocation, and a date/time stamp for your visit.
• Device Information. We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
• Cookies. Like many online services, we use “cookies” to collect technical information. You can control and/or delete cookies used by our Services at any time. For instructions on how to delete cookies using your particular internet browser, visit aboutcookies.org.
• Pixel Tags. In addition, we use “pixel tags” (also referred to as clear gifs, web beacons, or web bugs). Pixel tags are tiny graphic images with a unique identifier, similar in function to cookies, that are used to track online movements of web users.
• Third Party Analytics. We use a number of service providers, such as Google Analytics, to help analyze how people use our Services (“Analytics Companies”). Analytics Companies use cookies and similar technologies to collect information pertaining to how people use our Website, what pages they visit, and what other sites they may have used prior to using our Services.

c. Information Collected From or About Friends

Our Website or Services may enable you to invite your friends or colleagues to join. We enable users to invite friends or colleagues in two ways: by providing their email address or via text message. If you are using our Website or Services to refer-a-friend, we may also collect your phone number, which we may use for fraud prevention, user authentication, and to provide our Services.

2. Interaction with Third-Party Sites and Services

Certain products, services, or other materials displayed on the Website may integrate, be integrated into, or be provided in connection with certain third-party services and content. We do not control those services and content, and our Terms and Conditions and this Privacy Policy do not apply to those services and content. By using the Website, you acknowledge and agree that we are not responsible for and do not have control over any third-party services and content.

3. Additional Uses of Personal Information

User Feedback, Functionality, and Support. We may post user feedback on the Website from time to time. We will share your feedback with your first name and last initial only.

Marketing Communications. We may use any collected information in furtherance of our marketing strategies. From time to time, users may receive email or SMS communications regarding order updates, account notices, promotions, and market updates (“Marketing Communications”). Marketing Communications are sent only with your consent where required by law. Users may opt out of Marketing Communications at any time by contacting us at support@aurummetal.net.

AML/KYC Compliance.Aurum is obligated under applicable AML and Counter-Terrorism laws, regulations, and guidance to develop and implement risk-based AML/Counter-Terrorism compliance programs. In furtherance of Aurum's AML obligations, we may use any collected information to verify identities, process transactions, prevent fraud, prevent criminal activity, prevent money laundering, prevent terrorist financing, and comply with Aurum's AML Policy and any applicable AML/KYC laws, regulations, or guidance.

AURUM RESPECTS THE PRIVACY OF ALL OF OUR CLIENTS, CUSTOMERS, VENDORS, AND USERS, AND WILL NOT UNDER ANY CIRCUMSTANCES SELL YOUR PERSONAL INFORMATION OR ANY COLLECTED INFORMATION TO THIRD PARTIES FOR MONETARY COMPENSATION.

4. Additional Disclosures of Personal Information

In addition to the sharing practices discussed above, we may disclose your personal information as follows:

• Parties You Share With. When you use the Website or Services, the personal information you openly provide to others will be shared with parties you allow to receive such information.
• Service Providers. We may share your personal information with certain service providers to: provide you the Services we offer; facilitate the creation of accounts; provide account authentication and user verification services; provide technical and customer support; process payments; manage logistics; process shipments; provide AML/KYC information to compliance providers and fraud prevention vendors; and improve and optimize the performance of our Website or Services.
• Corporate Affiliates. We may share some or all of your personal information with our corporate affiliates, including, without limitation, our subsidiaries, joint ventures and other companies under a common control.
• Transfer of Data. Your information, including personal data, may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
• Other Disclosures. Regardless of the choices you make regarding your personal information, Aurum may disclose personal information if it, in good faith, believes that such disclosure is necessary (i) to comply with relevant laws, (ii) to respond to discovery requests, subpoenas, or warrants served on Aurum; (iii) to protect or defend the rights or property of Aurum or users of the Website or Services; (iv) to investigate or assist in preventing any violation or potential violation of law, this Privacy Policy, or our Terms and Conditions; or (v) if we believe that an emergency involving the danger of death or serious physical injury to any person requires or justifies disclosure of information.

5. Security and Retention of Personal Information

The security of your information is important to us. We use commercially reasonable administrative, technical, and physical procedures, practices, and safeguards designed to protect personal information we collect from unauthorized access, use, alteration, exfiltration, or destruction. In particular, we use SSL encryption and PCI-related safeguards to protect user information and data.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and as required by applicable law. Retention periods vary by information type and purpose. As a general framework, we retain (i) AML/KYC and transaction records for a minimum of five (5) years; (ii) financial and tax records for a minimum of seven (7) years; (iii) account information for the duration of the account relationship; (iv) marketing data until you withdraw consent or opt out; and (v) technical logs and usage data for a period of up to two (2) years.

6. How We Respond to Do Not Track and Global Privacy Control Signals

Please note that, at this time, we do not honor “DNT” signals or other mechanisms that may allow you to opt out of the collection of information across networks of websites and online services. We do however recognize and respond to Global Privacy Control (“GPC”) signals. If your browser or device transmits a GPC signal when you visit our Website, we will treat that signal as a request to opt-out of the sale and sharing of your personal information for the session and, to the extent technically feasible, on a persistent basis. To learn more about GPC, visit globalprivacycontrol.org.

7. Children

The Website is not directed toward individuals under the age of eighteen (18), and we require that such individuals not provide us with personal information. We do not knowingly collect or maintain personal information from anyone under the age of 18 through the Website. If you are the parent or legal guardian of a child under 18 who you believe has provided personal information to Aurum, please contact our privacy team at support@aurummetal.net.

8. Note to International Users

The Website is hosted in the United States and is primarily intended for users in the United States. If you are accessing the Website or Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection and privacy laws may differ from those in your country.

For Residents of the European Economic Area (“EEA”), United Kingdom, and Switzerland: To the extent applicable, personal data collected through the Website may be processed on the basis of (i) our legitimate interests in operating and securing the Website and Services, (ii) your consent where required, or (iii) our compliance with legal obligations. You may have rights under applicable law including the right to access, rectify, erase, or restrict processing of your personal data, and the right to data portability. To exercise these rights or to submit a complaint, please contact us at support@aurummetal.net.

9. California Privacy Rights

California residents (“CA customers”) have certain rights concerning their personal information, including under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (collectively “CCPA”).

CA customers have the right to request that we disclose the following information for the period covering the 12 months preceding their request:

• the categories of personal information we collected about you;
• the categories of sources from which we collected personal information about you;
• the categories of personal information that we have disclosed about you for our business purposes and the categories of suppliers to whom the personal information was disclosed;
• the business or commercial purpose(s) for which personal information about you was collected, shared or sold; and
• the specific pieces of personal information we collected about you.

CA customers also have the Right to Request Deletion, the Right to Correct Inaccurate Personal Information, the Right to Opt-Out of the Sale or Sharing of Personal Information, the Right to Non-Discrimination for Exercising Privacy Rights, and the Right to Limit Use and Disclosure of Sensitive Personal Information.

How to Exercise Your Rights: You may submit a request by emailing us at support@aurummetal.net or by sending us a privacy request through the Contact Us web form located at https://aurummetal.net.

10. Additional State Rights

In addition to the California rights described in Section 9, residents of certain other U.S. States have privacy rights under applicable law. These states currently include, but may not be limited to: Virginia, Colorado, Connecticut, Texas, Montana, Oregon, and Nevada. To exercise any of these rights, please contact us using the methods described in Section 11 below.

11. How to Contact Us

Any inquiries or comments regarding your personal information and privacy rights should be directed to our privacy team via email to support@aurummetal.net or by sending a message via the Contact Us web form at https://aurummetal.net.

12. Changes and Updates to This Privacy Policy

This Privacy Policy is effective as of May 28, 2026. It may be revised periodically. If we make any material changes in the way we use your personal information, we will notify you. Unless specified otherwise, any future changes to this Privacy Policy will be effective thirty (30) days following notice of the changes posted on our Website or delivered via email.